Forged Roofing Limited is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

Please read this policy carefully. By using our website or contacting us, you agree to the collection and use of information as described below.

Who We Are

Forged Roofing Limited is a roofing company based in Surrey, operating across Guildford and the surrounding areas.

Company Name: Forged Roofing Limited Email: info@forgedroofing.co.uk Phone: 0750 795 8594 Website: forgedroofing.co.uk

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

What Information We Collect

We may collect and process the following personal information:

Information you provide directly to us:

• Your name
• Your email address
• Your phone number
• Your property address or postcode
• Details of the roofing work or enquiry you submit through our contact or quote form
• Any additional information you choose to include in your message

Information collected automatically when you visit our website:

• Your IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website or search terms used to find us
• Device type and operating system

This automatically collected data is gathered through cookies and standard web analytics tools. It does not identify you personally.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry or quote request
• To arrange site visits, assessments, and roofing work
• To send you a written quote or follow up on an existing enquiry
• To communicate with you about work in progress or completed jobs
• To send occasional service reminders or follow-up messages where you have indicated you are happy to receive them
• To improve our website and understand how visitors find and use it
• To comply with any legal obligations we are subject to

We will never use your personal information for purposes other than those listed above without first obtaining your consent.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal data:

• Legitimate interests — to respond to enquiries and run our business effectively
• Contractual necessity — to fulfil roofing contracts and arrange work you have requested
• Legal obligation — where we are required by law to retain or process certain records
• Consent — where you have explicitly agreed to receive marketing communications from us

How We Store Your Data

Your personal information is stored securely. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

We retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by law. Enquiry and customer records are typically retained for up to six years in line with standard business record-keeping requirements.

Who We Share Your Data With

Forged Roofing Limited does not sell, rent, or trade your personal data to third parties.

We may share your data with the following categories of third parties only where necessary:

• IT and website service providers — who host and maintain our website and systems, bound by data processing agreements
• Email and communication platforms — used to manage and respond to enquiries
• Accounting and bookkeeping software — for invoicing and financial record-keeping
• Legal or regulatory authorities — where we are required to disclose information by law

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

Cookies

Our website uses cookies — small text files placed on your device when you visit — to help us understand how visitors use the site and to improve your experience.

The types of cookies we use include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — used to collect anonymous information about how visitors use the site (e.g. Google Analytics)

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

For more information on managing cookies, visit www.allaboutcookies.org.

Third-Party Links

Our website may contain links to third-party websites, including review platforms such as Checkatrade and Google. This Privacy Policy applies only to the Forged Roofing Limited website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their individual privacy policies.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a portable format
• Right to object — you can object to us processing your data for direct marketing purposes
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at:

Email: info@forgedroofing.co.uk Phone: 0750 795 8594

We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK’s independent body for data protection.

ICO Website: www.ico.org.uk ICO Helpline: 0303 123 1113

We would always appreciate the opportunity to resolve any concerns directly before you contact the ICO, so please reach out to us first.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how Forged Roofing Limited handles your personal data, please get in touch:

Forged Roofing Limited Email: info@forgedroofing.co.uk Phone: 0750 795 8594 Website: forgedroofing.co.uk

Forged Roofing Limited — Built Strong. Built Right. Built to Last.